If label is getting stuck (usually during printing something really dark such as a barcode or a thick straight line), this is most likely due to the high print density of your label. This causes the label to get too hot and get stuck to the Printhead. In fact, different labels require different heating temperatures. Set your print speed to 

"4 in/sec" and density to "2" and try print again. If the label is too light, increase the density by 1.


For Mac

①Select "Printer Features" in "Preview" 

②Set the print density in "Darkness" 

③Set the print speed in "Print Speed"


For Windows

①Open "Devices and Printers"-> right click on "Label Printer"-> choose ”Printer Preferences”

②Set the print speed in ”Print Speed”

③Set the print density in "Print Density"